Privacy Policy
Effective Date: October 2026 • Version 1.0
1. Overview
PixVibe IVRS ("we", "our", or "the Platform") is dedicated to safeguarding user information, contact lists, and call data records. This Privacy Policy details how we handle information processed through our outbound voice broadcasting infrastructure.
2. Information Processed
When you use PixVibe IVRS, we process the following categories of information:
- Account Credentials: Hashed passwords and authentication session tokens.
- Telephony Credentials: API tokens, account SIDs, and virtual caller IDs stored encrypted in system tables.
- Campaign Contact Lists: Names and 10-digit telephone numbers provided via CSV or manual entry strictly for dialing execution.
- Call Metadata: Call timestamps, duration, status (Answered, Busy, Failed), and provider call IDs.
3. Use of Information
Information processed by PixVibe IVRS is strictly used for:
- Executing outbound calls through authorized carrier gateways (VoiceLink & Exotel).
- Generating real-time campaign reports, completion ratios, and downloadable analytics.
- Verifying authenticated access and preventing unauthorized system utilization.
4. Zero Data Selling & Third-Party Disclosure
We do not sell, rent, monetize, or harvest customer phone numbers or uploaded contact lists. Telephone numbers are solely passed to the selected carrier (VoiceLink or Exotel) through encrypted HTTPS API connections for immediate call routing.
5. Data Retention & Deletion
Campaign leads and call logs are retained within your local database for auditability. You maintain full administrative authority to export or delete campaigns, leads, and call logs at any time.
6. Security Measures
All communications utilize TLS encryption. Passwords are encrypted with SHA-256 cryptographic salts. Telephony carrier secrets are isolated from client-side JavaScript and accessible only through protected backend handlers.